Please read these terms and conditions carefully
By placing an order with HT PAT Testing Ltd you are committing yourself and your company to the conditions below.
1.1 - Payment Terms
Unless otherwise agreed prior to testing you are required to pay our full invoice before we will release testing results and certificates to you. Our engineer(s) will test your site and you will then immediately be issued with an invoice from our office. Upon full payment, we will release documents to you. Without full payment, HT PAT Testing Ltd will not validate your testing and we will declare all testing as null and void until we receive full payment from you. We must receive payment within 30 days of the invoice date (unless otherwise agreed) or we will begin proceedings to recover funds from you.
1.2 - Late Payment Charges
Late payment in excess of 40 days will hold an additional administration handling fee of £50.00+VAT. HT PAT Testing Ltd also charges interest for payments made later than this 40 day period at The Bank of England base rate plus an additional 2% on the total outstanding amount PER EACH CALENDAR MONTH. Interest is cumulative. Charges of £10.00+VAT for each additional payment reminder letter are also made. If your contract is ongoing works may be delayed or halted altogether if you do not keep up payments. In the event that a payment has not been made after a 60 day period, HT PAT Testing Ltd will pass your debt to a debt recovery agency. Our agent will then seek to claim a further 15% to cover their fees in addition to any previous charges or interest accrued.
2.1 - Moving of heavy items & furniture
HT PAT Testing Ltd technicians are not authorised or equipped to lift any items over 25Kg in weight. If plugs, appliances or circuits are found to be trapped under or behind heavy furniture which cannot be reasonably moved by our technician, these items may not be tested. Customers will be made aware of these items by our technician.
Should you have items locked in cupboards or rooms then a key should be made available to our engineers.
3. Working at Heights
HT PAT Testing Ltd engineers undertaking PAT testing are not allowed, or authorised to work at heights. For PAT testing, the customer must make arrangements to have equipment at ground level or PAT testing will not be commenced. Use of scaffolding is not considered to be ground level. For fixed wire testing, HT PAT Testing Ltd technicians are authorised to work at heights of 3 meters. If heights exceed 3 meters, and special access equipment is required, this will be charged separately.
4. Site specific PPE
Any site specific PPE such as clean suits, contamination suits or radiological protective equipment is to be supplied by the customer.
5. Working in hazardous areas
HT PAT Testing Ltd technicians will abide by all customer site safety practices and requirements in order to ensure a safe working environment for them and others around them. HT PAT Testing Ltd requires that the areas our technicians are working in are safe and meet national and European safety standards. HT PAT Testing Ltd reserves the right for its technicians to refuse to work in an area that they believe to be unsafe.
6. Work in hazardous operating environment
Where work is undertaken in an environment where damages or loss to the company’s equipment may occur, without negligence or misuse being involved, the cost of repair or replacement due to any damage or loss will be recharged to and paid by the client.
7. Items that must not be switched off
The customer is expected to make our technician aware of any items that cannot be switched off. If our technician is not made aware of any equipment that cannot be switched off, HT PAT Testing Ltd will accept no responsibility for any damaged caused or any loss of work.
8. Co-operation from site staff
Customer’s staff are requested to cooperate with HT PAT Testing Ltd engineers as required so that testing can be carried out efficiently. If our work targets cannot be reached due to prolonged waiting times imposed by the customer or inaccessibility to certain areas or equipment, HT PAT Testing Ltd may have to make a return visit which will carry an additional charge.
Limitations to testing a circuit are taken into account when the circuit has fixed equipment, which could be harmed during certain tests. In this case we may have to only carry out visual and earth tests.
10. Powering down computers
HT PAT Testing Ltd asks that where necessary computer equipment is shut down by the user so as to avoid any loss of work. It should be noted that when working under a desk with multiple computers, it is possible to disconnect the wrong equipment and for this reason, HT PAT Testing Ltd may ask that all users at any one desk shut down their computers - if this has not been done, HT PAT Testing Ltd will accept no responsibility for loss of users work. If HT PAT Testing Ltd technicians have to shut-down computers, HT PAT Testing Ltd will accept no responsibility for loss of files or work.
11. Testing of detachable power leads
IEC leads and detachable power leads are tested as separate items as per IEE and HSE guidance. Each detachable power lead is subject to its own specific test and entered in to the final asset register individually. Each of these leads is charged separately.
12. Functional tests
When testing circuits or equipment, it will be assumed that it is functioning correctly and free from any defects. The customer is asked to report any defects in equipment to HT PAT Testing Ltd for further investigation.
13. Cancellation policy
Customers may cancel their testing and incur no penalty charge up to any point within 2 clear working days before their testing is due to commence. After this time, HT PAT Testing Ltd reserves the right to charge the contract’s minimum order for every engineer, for each day they were due to be on-site within this 48-hour period.
14. Lost day rates
In the event that works have not been cancelled and our technician is stopped from working or achieving reasonable targets due to customer action, a day rate of the minimum order value will be charged per engineer, per day.
15. Disclosure of information
By using our services you are automatically agreeing to have all of your company details and information kept by HT PAT Testing Ltd which will not be passed on to any third party.